Frequently Asked Questions

Everything you need to know about Ellis Brooklyn clean fragrances and care.

Are Ellis Brooklyn fragrances vegan and cruelty-free?

Yes, all of our products are PETA-certified cruelty-free and vegan. We do not test on animals or use animal-derived ingredients in any of our formulations.

What is your return policy for perfumes?

We offer a 30-day return window for items purchased directly from our site. To ensure satisfaction, we recommend purchasing a Scent Diary or individual sample before committing to a full-size bottle.

Does Ellis Brooklyn use sustainable packaging?

Sustainability is at our core. We use FSC-certified paper for our secondary packaging, and our full-size glass bottles are recyclable and made in the USA.

How long does shipping take for domestic orders?

Standard shipping typically takes 5-7 business days. Please note that because perfume contains alcohol, it must be shipped via ground transportation according to DOT regulations.

Are your scents free from phthalates and parabens?

Absolutely. We follow strict 'clean beauty' guidelines, ensuring all our fragrances are formulated without phthalates, parabens, or endocrine disruptors.

Can I track my order once it has shipped?

Yes, once your order is processed, you will receive a confirmation email containing a tracking number to monitor your shipment's progress.